{"id":1249,"date":"2025-06-18T03:59:07","date_gmt":"2025-06-18T07:59:07","guid":{"rendered":"https:\/\/banyanannualreport.org\/2025\/?page_id=1249"},"modified":"2025-06-22T03:46:03","modified_gmt":"2025-06-22T07:46:03","slug":"staff-led","status":"publish","type":"page","link":"https:\/\/banyanannualreport.org\/2025\/staff-led\/","title":{"rendered":"Staff-Led Quality Improvement Initiatives"},"content":{"rendered":"

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button_bg_color=”rgba(255,255,255,0)” button_bg_image=”https:\/\/banyanannualreport.org\/2025\/\/wp-content\/uploads\/sites\/4\/2024\/06\/arrow_back.png” button_border_width=”0px” button_border_radius=”50px” button_font=”||||||||” button_use_icon=”off” custom_margin=”40px||41px||false|false” custom_padding=”|||50px|false|false” custom_css_free_form=”#page-container .et_pb_section .et_pb_button_0 {|| background-size: 36px !important;|| background-position: 0px !important;|| ||}” global_colors_info=”{}”][\/et_pb_button][et_pb_heading title=”Staff-Led Quality Improvement Initiatives” _builder_version=”4.25.1″ _module_preset=”default” title_font=”|700|||||||” title_text_color=”#FFFFFF” title_font_size=”40px” background_color=”#555ecc” max_width=”860px” max_width_tablet=”455px” max_width_phone=”310px” max_width_last_edited=”on|phone” module_alignment=”left” custom_margin=”17px||||false|false” custom_padding=”8px|30px||30px|false|false” title_font_size_tablet=”40px” title_font_size_phone=”30px” title_font_size_last_edited=”on|phone” border_radii=”on|70px|70px|70px|70px” global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Quality Improvement Success Stories” _builder_version=”4.25.1″ _module_preset=”default” title_font=”|700|||||||” title_font_size=”48px” background_enable_color=”off” width_tablet=”80%” width_phone=”80%” width_last_edited=”on|tablet” max_width=”1075px” module_alignment=”left” custom_margin=”0px|||0px|false|false” custom_padding=”0px|||0px|false|false” title_text_color_tablet=”” title_text_color_phone=”” title_text_color_last_edited=”on|tablet” title_font_size_tablet=”38px” title_font_size_phone=”38px” title_font_size_last_edited=”on|phone” border_width_bottom=”2px” border_color_bottom=”#ff8400″ global_colors_info=”{}”][\/et_pb_heading][et_pb_heading title=”Employee Engagement and Empowerment Lives at Banyan” _builder_version=”4.25.1″ _module_preset=”default” title_level=”h3″ title_font=”|700|||||||” title_text_color=”#1e1e1e” title_font_size=”32px” background_enable_color=”off” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|tablet” max_width=”1075px” module_alignment=”left” custom_margin=”0px|||0px|false|false” custom_padding=”0px|||0px|false|false” title_font_size_tablet=”” title_font_size_phone=”30px” title_font_size_last_edited=”on|phone” border_color_bottom=”#000f9f” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” text_font=”|300|||||||” text_text_color=”#1e1e1e” text_font_size=”19px” text_line_height=”1.2em” link_font=”||||on||||” link_text_color=”#000000″ max_width=”1075px” global_colors_info=”{}” width__hover_enabled=”off|desktop”]<\/p>\n

\u201cAnything that we can do, let\u2019s do better!\u201d seems to be the collective mantra at Banyan when it comes to quality improvement. Continuous learning, innovation, and experimentation is encouraged through Banyan\u2019s Quality & Performance efforts.\u00a0 Learn more about our Quality Improvement Plan.<\/a><\/p>\n

Banyan strives to build a culture of continuous improvement by investing in staff training and support, empowering them to contribute to improvement efforts, and fostering a collaborative, inter-professional team approach.\u00a0 During 2024-25 Banyan committed to it\u2019s LEAN Six Sigma initiatives in the following ways:<\/p>\n

[\/et_pb_text][et_pb_toggle title=”White Belt LEAN Six Sigma Training” open_toggle_text_color=”#000f9f” closed_toggle_text_color=”#000f9f” icon_color=”#cedf00″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”28px” open_icon_color=”#cedf00″ open_toggle_icon=”||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”28px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#000f9f” title_font=”|700|||||||” title_font_size=”28px” body_font=”|300|||||||” body_text_color=”#1e1e1e” body_font_size=”19px” body_line_height=”1.3em” background_color=”RGBA(255,255,255,0)” width_tablet=”81%” width_phone=”90%” width_last_edited=”on|phone” max_width=”1075px” custom_margin=”||18px|||” custom_padding=”||0px|0px|false|false” custom_padding_tablet=”||21px|0px|false|false” custom_padding_phone=”|0px|21px|0px|false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”19px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_top=”3px” border_color_top=”#00a7cf” border_width_right=”0px” border_width_bottom=”0px” border_color_bottom=”#00a7cf” border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

<\/span>A PowerPoint training program was created to provide a White Belt Orientation to all new staff.<\/p>\n

 <\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Green Belt Quality Improvement Project Initiative” open_toggle_text_color=”#000f9f” closed_toggle_text_color=”#000f9f” icon_color=”#cedf00″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”28px” open_icon_color=”#cedf00″ open_toggle_icon=”||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”28px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#000f9f” title_font=”|700|||||||” title_font_size=”28px” body_font=”|300|||||||” body_text_color=”#1e1e1e” body_font_size=”19px” body_line_height=”1.3em” background_color=”RGBA(255,255,255,0)” width_tablet=”81%” width_phone=”90%” width_last_edited=”on|phone” max_width=”1075px” custom_margin=”||18px|||” custom_padding=”||21px|0px|false|false” custom_padding_tablet=”||21px|0px|false|false” custom_padding_phone=”|0px|21px|0px|false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”19px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_top=”3px” border_color_top=”#00a7cf” border_width_right=”0px” border_width_bottom=”3px” border_color_bottom=”#00a7cf” border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

The Peninsula Youth Centre (PYC) Pilot New Hire Training Program pairs new hires with a consistent trainer.\u00a0 To ensure reliability, a standardized new hire training checklist is used. At the end, trainers use a tool to evaluate job readiness of new hires, and a meeting is held to debrief strengths and address areas for improvement.\u00a0 To evaluate the pilot project, trainers and new hires are asked to complete a survey. Feedback from both trainers and the new employees has been positive, indicating more opportunities to engage in programming and hands-on practice.\u00a0 This has allowed both new hires to begin their roles with confidence.\u00a0 The trainers felt that the time frames for training were sufficient, giving them enough time to review all components of the training guide. Quarterly meetings with trainers are ongoing to make necessary changes and improvements to the program before introducing the project at the other two Banyan youth justice sites.<\/p>\n

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Banyan\u2019s All-Staff Breakfast meeting was held on February 13, 2025 at the Sandman Hotel in Hamilton. After a brief Strategic Plan | 2026 update, the remaining focus highlighted quality improvement with a presentation titled, \u201cExcellence, Quality & Engagement\u201d by Anil Gupta, LEAN Six Sigma Consultant.<\/a><\/p>\n

To further reinforce Anil\u2019s messaging about how quality improvements inspire employee engagement, the following program staff presented their quality improvement projects:<\/p>\n

[\/et_pb_text][et_pb_toggle title=”Parent and Adolescent Conflict Program (PAC): Aneesa Mohammed and Brooke De Koning, Counsellors” open_toggle_text_color=”#000f9f” closed_toggle_text_color=”#000f9f” icon_color=”#cedf00″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”28px” open_icon_color=”#cedf00″ open_toggle_icon=”||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”28px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#000f9f” title_font=”|700|||||||” title_font_size=”28px” body_font=”|300|||||||” body_text_color=”#1e1e1e” body_font_size=”19px” body_line_height=”1.3em” background_color=”RGBA(255,255,255,0)” width_tablet=”81%” width_phone=”90%” width_last_edited=”on|phone” max_width=”1075px” custom_margin=”||0px||false|false” custom_padding=”||21px|0px|false|false” custom_padding_tablet=”||21px|0px|false|false” custom_padding_phone=”|0px|21px|0px|false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”19px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_top=”3px” border_color_top=”#00a7cf” border_width_right=”0px” border_width_bottom=”3px” border_color_bottom=”#00a7cf” border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

<\/span>Created a consistent process for engaging families interested in participating in the program.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Self-Understanding and Regulating Emotions (SURE): Dane Bott, Coordinator and Anastasia Sapko, Support Worker” open_toggle_text_color=”#000f9f” closed_toggle_text_color=”#000f9f” icon_color=”#cedf00″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”28px” open_icon_color=”#cedf00″ open_toggle_icon=”||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”28px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#000f9f” title_font=”|700|||||||” title_font_size=”28px” body_font=”|300|||||||” body_text_color=”#1e1e1e” body_font_size=”19px” body_line_height=”1.3em” background_color=”RGBA(255,255,255,0)” width_tablet=”81%” width_phone=”90%” width_last_edited=”on|phone” max_width=”1075px” custom_margin=”||0px||false|false” custom_padding=”||21px|0px|false|false” custom_padding_tablet=”||21px|0px|false|false” custom_padding_phone=”|0px|21px|0px|false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”19px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_top=”0px” border_color_top=”#00a7cf” border_width_right=”0px” border_width_bottom=”3px” border_color_bottom=”#00a7cf” border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

<\/span>Redesigned a program module to help youth and parents identify signs of and how to copy with anxiety and\/or anxiety related to behaviour.<\/p>\n

<\/span>Creation of a self-study workbook with additional activities and information to support group material.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Stop Now And Plan (SNAP\u00ae): Anisa Dasigan and Kally McAlpine, Child & Youth Workers” open_toggle_text_color=”#000f9f” closed_toggle_text_color=”#000f9f” icon_color=”#cedf00″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”28px” open_icon_color=”#cedf00″ open_toggle_icon=”||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”28px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#000f9f” title_font=”|700|||||||” title_font_size=”28px” body_font=”|300|||||||” body_text_color=”#1e1e1e” body_font_size=”19px” body_line_height=”1.3em” background_color=”RGBA(255,255,255,0)” width_tablet=”81%” width_phone=”90%” width_last_edited=”on|phone” max_width=”1075px” custom_margin=”||0px||false|false” custom_padding=”||21px|0px|false|false” custom_padding_tablet=”||21px|0px|false|false” custom_padding_phone=”|0px|21px|0px|false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”19px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_top=”0px” border_color_top=”#00a7cf” border_width_right=”0px” border_width_bottom=”3px” border_color_bottom=”#00a7cf” border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

<\/span>Revamped the client discharge process improving staff time management and team cohesion.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Grocer-Ease: Jamie Muise, Coordinator Community Services” open_toggle_text_color=”#000f9f” closed_toggle_text_color=”#000f9f” icon_color=”#cedf00″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”28px” open_icon_color=”#cedf00″ open_toggle_icon=”||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”28px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#000f9f” title_font=”|700|||||||” title_font_size=”28px” body_font=”|300|||||||” body_text_color=”#1e1e1e” body_font_size=”19px” body_line_height=”1.3em” body_link_font=”||||on||||” background_color=”RGBA(255,255,255,0)” width_tablet=”81%” width_phone=”90%” width_last_edited=”on|phone” max_width=”1075px” custom_margin=”||0px||false|false” custom_padding=”||21px|0px|false|false” custom_padding_tablet=”||21px|0px|false|false” custom_padding_phone=”|0px|21px|0px|false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”19px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_top=”0px” border_color_top=”#00a7cf” border_width_right=”0px” border_width_bottom=”3px” border_color_bottom=”#00a7cf” border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

<\/span>Improved food security access for clients<\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Partner Assault Response (PAR): Matt Bury, Facilitator” open_toggle_text_color=”#000f9f” closed_toggle_text_color=”#000f9f” icon_color=”#cedf00″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”28px” open_icon_color=”#cedf00″ open_toggle_icon=”||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”28px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#000f9f” title_font=”|700|||||||” title_font_size=”28px” body_font=”|300|||||||” body_text_color=”#1e1e1e” body_font_size=”19px” body_line_height=”1.3em” background_color=”RGBA(255,255,255,0)” width_tablet=”81%” width_phone=”90%” width_last_edited=”on|phone” max_width=”1075px” custom_margin=”||0px||false|false” custom_padding=”||21px|0px|false|false” custom_padding_tablet=”||21px|0px|false|false” custom_padding_phone=”|0px|21px|0px|false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”19px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_top=”0px” border_color_top=”#00a7cf” border_width_right=”0px” border_width_bottom=”3px” border_color_bottom=”#00a7cf” border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

<\/span>Improved the client attendance tracking process resulting in decreased missed sessions and improved client, staff and Probation and Parole communication.<\/p>\n

<\/span>Created a \u201creal-time\u201d system for client intakes and program sessions.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Nursing\/Clinical: Louise Palciauskas, RPN” open_toggle_text_color=”#000f9f” closed_toggle_text_color=”#000f9f” icon_color=”#cedf00″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”28px” open_icon_color=”#cedf00″ open_toggle_icon=”||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”28px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#000f9f” title_font=”|700|||||||” title_font_size=”28px” body_font=”|300|||||||” body_text_color=”#1e1e1e” body_font_size=”19px” body_line_height=”1.3em” background_color=”RGBA(255,255,255,0)” width_tablet=”81%” width_phone=”90%” width_last_edited=”on|phone” max_width=”1075px” custom_margin=”||0px||false|false” custom_padding=”||21px|0px|false|false” custom_padding_tablet=”||21px|0px|false|false” custom_padding_phone=”|0px|21px|0px|false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”19px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_top=”0px” border_color_top=”#00a7cf” border_width_right=”0px” border_width_bottom=”3px” border_color_bottom=”#00a7cf” border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

<\/span>Created a more efficient system for managing the increased demand for booking youth an appointment with psychiatry.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Young Parent Program: Jade Muir, Clinician and Daniella Matos, Navigator” open_toggle_text_color=”#000f9f” closed_toggle_text_color=”#000f9f” icon_color=”#cedf00″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”28px” open_icon_color=”#cedf00″ open_toggle_icon=”||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”28px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#000f9f” title_font=”|700|||||||” title_font_size=”28px” body_font=”|300|||||||” body_text_color=”#1e1e1e” body_font_size=”19px” body_line_height=”1.3em” background_color=”RGBA(255,255,255,0)” width_tablet=”81%” width_phone=”90%” width_last_edited=”on|phone” max_width=”1075px” custom_margin=”||0px||false|false” custom_padding=”||21px|0px|false|false” custom_padding_tablet=”||21px|0px|false|false” custom_padding_phone=”|0px|21px|0px|false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”19px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_top=”0px” border_color_top=”#00a7cf” border_width_right=”0px” border_width_bottom=”3px” border_color_bottom=”#00a7cf” border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

<\/span>Created a team approach to eliminate the need for a client to explain their situation multiple times to internal and external supports.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Developmental Services: Keston Roberts and Krystal MacCullam, Adult Protection Services Workers (APSW)” open_toggle_text_color=”#000f9f” closed_toggle_text_color=”#000f9f” icon_color=”#cedf00″ toggle_icon=”||divi||400″ use_icon_font_size=”on” icon_font_size=”28px” open_icon_color=”#cedf00″ open_toggle_icon=”||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”28px” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#000f9f” title_font=”|700|||||||” title_font_size=”28px” body_font=”|300|||||||” body_text_color=”#1e1e1e” body_font_size=”19px” body_line_height=”1.3em” body_link_font=”||||on||||” background_color=”RGBA(255,255,255,0)” width_tablet=”81%” width_phone=”90%” width_last_edited=”on|phone” max_width=”1075px” custom_margin=”||0px||false|false” custom_padding=”||21px|0px|false|false” custom_padding_tablet=”||21px|0px|false|false” custom_padding_phone=”|0px|21px|0px|false|false” custom_padding_last_edited=”on|phone” body_font_size_tablet=”19px” body_font_size_phone=”14px” body_font_size_last_edited=”on|phone” border_width_top=”0px” border_color_top=”#00a7cf” border_width_right=”0px” border_width_bottom=”3px” border_color_bottom=”#00a7cf” border_width_left=”0px” global_colors_info=”{}”]<\/p>\n

<\/span>Created a process to efficiently provide clients with up-to-date relevant community resources tools specific to a client\u2019s needs<\/p>\n

<\/span>Provided the resources and means to help clients and their families live independently<\/a><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

\u201cAnything that we can do, let\u2019s do better!\u201d seems to be the collective mantra at Banyan when it comes to quality improvement. Continuous learning, innovation, and experimentation is encouraged through Banyan\u2019s Quality & Performance efforts.\u00a0 Learn more about our Quality Improvement Plan. Banyan strives to build a culture of continuous improvement by investing in staff […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1249","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/banyanannualreport.org\/2025\/wp-json\/wp\/v2\/pages\/1249","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/banyanannualreport.org\/2025\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/banyanannualreport.org\/2025\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/banyanannualreport.org\/2025\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/banyanannualreport.org\/2025\/wp-json\/wp\/v2\/comments?post=1249"}],"version-history":[{"count":24,"href":"https:\/\/banyanannualreport.org\/2025\/wp-json\/wp\/v2\/pages\/1249\/revisions"}],"predecessor-version":[{"id":1653,"href":"https:\/\/banyanannualreport.org\/2025\/wp-json\/wp\/v2\/pages\/1249\/revisions\/1653"}],"wp:attachment":[{"href":"https:\/\/banyanannualreport.org\/2025\/wp-json\/wp\/v2\/media?parent=1249"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}